FREQUENTLY ASKED QUESTIONS
MEDIA || Sponsorship
Yes. Please fill out our contact form here and someone in the marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to send pictures, footage or more details to email@example.com
No, once an order has been placed we are unable to alter the shipping service.
If you have any concerns about an existing order, please fill out our Contact form and provide your order number for reference.
Orders that have not been assigned a tracking number may be able to be cancelled.
If you need to request a cancellation on an existing order, please fill out our contact form and provide your order number for reference.
Your order will be shipped Ground Service unless you select the Express Service. Once shipped, orders are generally received within 5 business days*. We do not ship on Saturdays, Sundays, or holidays. Please use our contact page if you have any questions and we will get back to you shortly.
While we will do all we can to ensure your order is delivered on time. MyLife cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
*Estimate is for orders shipping in the US and Canada only. Shipping times to Mexico may vary
You can track your order by clicking the link found in the shipping confirmation email
Please allow 2 business days to receive your shipment notification email after placing your order.
Orders placed after 9 am EST with Express Services will be shipped the next available business day. If the order is placed after 9 am EST, this day will not be included in the 1 – 2 business day delivery window.
*Please note that Holidays and weekends are not included in the 1-2 day shipping.
Order placed after 5 pm EST with Ground Services will be shipped out the next available business day.
Orders shipping via ground have an estimated delivery time of 3 – 5 business days.
At this time we are unable to ship to PO boxes or APO/FPO/DPO addresses.
All orders placed through the MyLife online store exceeding $100 require a direct signature upon delivery.
An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company.
Be assured that this charge was not made on our behalf.
Please contact your issuing bank/credit card company for more information as we are a Canada based company.
We stand behind the quality of our products with a Limited Lifetime Warranty — our guarantee that every MyLife item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized MyLife retailer.
If you discover a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase.
This Limited Lifetime Warranty does not cover misuse, neglect, accidents or any modification to a MyLife item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect.
Our Limited Lifetime Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of MyLife products.
If you are located in Canada, Mexico or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.
Online purchases made directly through the MyLife. online store are eligible for a refund* if requested. Items purchased from authorized dealers are eligible for product replacement through either an authorized dealer or the MyLife online store.
All warranty products must receive an RA number prior to receiving a credit for replacement.
Due to seasonality of stock we cannot guarantee that customers will receive the same item.
Please note that warranty issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the MyLife online store.
*Refund option only available up to 90 days after purchase from MyLife online store. After 90 days store credit will be issued.
If you are located outside of Canada, Mexico or the United States, photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will forward the customers claim to the corresponding MyLife representative in the area to further assist with the claim.
Currently, we do not have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that MyLife will not accept responsibility for the cost of the repair.
Here at MyLife all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.
If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly.
Returns and Exchanges only apply to product that has been purchased from our online store.
MyLife does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.
Bags & Accessories
MyLife product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of MyLife.
Upon receiving your returned MyLife merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the MyLife product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* Customers are responsible for all shipping expenses on the return of MyLife product.*
*Bags and Accessories includes: backpacks, duffles, luggage, messengers, totes, hip-packs, travel accessories, wallets and pouches, computer and iPad sleeves.
MyLife product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned MyLife merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the MyLife product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of MyLife product.*
*Headwear includes: hats and beanies
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only MyLife product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.
All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.
Please fill out our contact form and a representative will get back to you as soon as we can. Please include your media kit and details outlining why MyLife is a good fit for your magazine.
Please fill out our contact form and someone in the press department will get back to you as soon as we can. Please include as many details as possible about where and when the image is viewable.
Please fill out our contact form and a representative will get back to you as soon as we can. Please include as many details as possible about your organization so that we can understand how it relates to our company.
If you have any additional questions regarding media, press or sponsorships, please include as much information as you can about the nature of the request and we will get back to you.
In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.
Thank you in advance for your interest in working with The MyLife. Please indicate the name, location and website for your distribution business on our contact form and someone will get back to you shortly.
If your question was not answered above, please fill out our contact form and we will get back to you shortly regarding your inquiry.